NRC’s Emergency Response and Crisis Management team has the experience and expertise to respond to any size spill or emergency response. Our emergency response and crisis management structure consists of a headquarters International Operations Center (IOC) with a talented team of operation, planning, logistics, finance, safety and administration support specialists. This headquarters team is supported by NRC’s Regional Managers and oil spill response vessel managers. Regional Managers are based in Houston, TX, Great River, NY, San Juan, PR, Memphis, TN, San Francisco, CA and Seattle, WA. NRC’s oil spill response vessel managers are located in Portland, ME, Staten Island, NY, Cape May, NJ, Charleston, SC, Miami, FL, San Juan, PR, Tampa, FL, Mobile, AL, Belle Isle, LA, Galveston, TX Corpus Christi, TX, Eureka, CA, and Portland, OR. In addition, NRC has a network of independent consultants to further support NRC’s full time employees in the overall spill management role.

Upon receiving notification of a spill or other crisis emergency, the on-duty IOC Watch Officer (the IOC is manned around-the-clock, 365 days a year) immediately notifies the closest Regional Manager and, if the reported incident involves a large spill, initiates a recall of NRC’s corporate Emergency Management and Response Team. This rapid deployment team is comprised of 4 to 7 persons, equipped with a fly-away spill kit -- complete with radio communications, portable phones, computers, printers, fax machine, charts, and office supplies -- that is quickly dispatched to the spill site and/or client’s command post. The rapid deployment team members provide on-site specialists in operations, planning, logistics/communications, finance, health & safety, and administrative support.

In the case of a small size spill, the Regional Manager may be the only individual required to respond as a one-person spill management team service provider. The QI may authorize him to activate one or more contractors who are participants in the NRC Independent Contractor Network. In the event of a large spill, the Regional Manager or Vessel Manager is likely to be the first NRC spill management team person on scene to assist or act as the client’s spill manager until the rapid deployment team members arrive.

NRC’s spill and crisis management services are tailored to meet each client’s specific functional needs in the most cost effective and professional manner possible. Services range from providing experienced individuals to augment the client’s internal spill or crisis management team to providing a complete self-contained spill management team knowledgeable in the provisions of both the client’s response plan and the respective Area Contingency Plan. In all situations, NRC is capable of advising the QI on the appropriate type and quantity of response equipment resources and providing the management and coordination of those resources at the command post and in the field.